Cobber Privacy Policy

At Cobber, we respect your privacy and are committed to protecting the personal data you share with us when you register, deposit, play or contact our support team. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your personal data. By creating an account and using our services, you agree to the practices described below.

Who We Are

Cobber is operated by Novatrix SRL, a company registered under the laws of Costa Rica, registration number 3-102-893958, with its registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica. We operate under a licence issued by the Tobique Gaming Commission, e-gaming licence No. 0000002. If you have unresolved concerns regarding our handling of your data, you may contact EGIS, our alternative dispute resolution provider, at disputes@egis-adr.com.

Information We Collect

We at Cobber collect several categories of information to provide and improve our services, verify your identity, and comply with our legal obligations.

• We collect registration details such as your name, date of birth, address, e-mail address and phone number.
• We gather identification documents, including a government-issued photo ID, proof of address and proof of ownership of your payment method, during our Know Your Customer (KYC) verification process.
• We record transactional data, including deposits, withdrawals, currency used and payment method, whether fiat or cryptocurrency such as BTC, ETH, USDT or LTC.
• We track gameplay activity, including the games you play, bets placed, wins, losses and bonus usage.
• We collect technical data such as your IP address, device type, browser information and geolocation, which helps us enforce restrictions on prohibited territories.
• We may record communications you have with our customer support team, including live chat transcripts and e-mails, and in some cases verification may include a live telephone call.

How We Use Your Data

Our Cobber platform uses your personal data for a range of purposes connected to operating a secure and compliant gaming service. We use your information to verify your identity, process deposits and withdrawals, prevent fraud and money laundering, and ensure compliance with our licensing obligations under the Tobique Gaming Commission. We also use your data to communicate with you about your account, respond to support enquiries, and inform you about promotions such as our welcome bonus, weekly cashback or VIP Club rewards, where you have not opted out of marketing communications.

Legal Basis for Processing

We process your personal data on the following legal grounds: performance of our contract with you when you register and use our services; compliance with legal and regulatory obligations, including anti-money laundering and responsible gambling requirements; our legitimate interests in preventing fraud, securing our platform and improving our offering; and, where applicable, your consent for marketing communications and certain cookies.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties in order to operate our services effectively.

• We share data with payment providers, including Tronabriz Limited, which processes Paysafe transactions on our behalf, and other processors such as EcoPayz, Skrill, Neteller and various banking partners.
• We share data with identity verification providers to complete KYC checks.
• We may disclose information to regulators, law enforcement agencies or the Tobique Gaming Commission where required by law.
• We may share data with EGIS, our alternative dispute resolution provider, if a dispute arises that requires arbitration in Costa Rica.
• We share data with game providers such as Evolution, Pragmatic Play, Play'n GO and other studios listed in our lobby, strictly for the purpose of enabling gameplay.

Cookies and Tracking Technologies

We at Cobber use cookies and similar technologies to remember your preferences, keep you logged in, and analyse how our site is used. Cookies also help us recognise your chosen language variant, whether Canadian, Australian or New Zealand English, and ensure the cashier displays relevant payment methods for your region. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal, regulatory and accounting obligations. Transaction records, KYC documents and communication logs may be retained for several years after account closure, as required under our licensing framework.

International Data Transfers

Because Cobber operates internationally and serves players across Canada, Australia, New Zealand and other regions, your data may be transferred to and processed in countries outside your country of residence, including Costa Rica. We take appropriate measures to ensure such transfers are conducted securely and in line with applicable data protection standards.

Data Security

We implement technical and organisational measures designed to protect your personal data against unauthorised access, loss, misuse or alteration. These measures include encryption, secure servers and restricted access protocols. While we strive to protect your data, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We aim to honour these rights wherever applicable.

• You may request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You may request deletion of your data, subject to our legal retention obligations.
• You may object to or restrict certain processing activities, including marketing communications.
• You may request a copy of your data in a portable format where technically feasible.

To exercise any of these rights, please contact our support team at support@Cobber Casino.com, and we will respond as soon as reasonably possible.

Restricted Territories and VPN Use

Our Cobber Casino services are not available to residents of certain restricted countries, as outlined in our Terms and Conditions. We monitor account activity, including IP address and device information, to detect attempts to bypass geographic restrictions. The use of VPNs to circumvent these restrictions is strictly prohibited and may result in confiscation of winnings, in addition to other consequences outlined in our Terms.

Children's Privacy

Our services are intended solely for individuals who meet the legal age for gambling in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from an underage individual, we will take immediate steps to delete such information and close the associated account.

Changes to This Privacy Policy

We at Cobber may update this Privacy Policy periodically to reflect changes in our practices, technology or legal requirements. Any updates will be posted on this page, and we encourage you to review it regularly. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy, how we handle your personal data, or wish to exercise your data protection rights, please reach out to our support team through live chat, available 24/7, or by e-mail at support@Cobber Casino.com. VIP players may also contact their personal account manager through dedicated channels such as Skype or other messengers for additional assistance.